Terms & Conditions

1.0 Pricing: (a) All 'Classic Safari' ('Suggested Itineraries') rates are based on two people travelling during 'peak' safari season (May - November) See discounted rates (5.0.b) All Tailor Made Safari rates are Quoted based on the time of year / season and the particular requirements of the client. The only additional charges / surcharges may be ' taxes or actions of local government'. Some activities have to be booked & paid locally. (c) Single supplement charges may occur. (d) Some Safaris may be quoted in foreign currencies and payments must be made to us in Pounds Sterling and will be payable at the prevailing rate at the time that payment becomes due.

1.1 Rates Include: Full board and accommodation, internal transfers, all Game viewing activities i.e. Game drives / walks, fishing, canoe/cruise safaris etc, most drinks* at Lodges & Bush camps, Food, Laundry, National Park fees and local taxes.

1.2 Rates Exclude: (a) International air fares and travel insurance. (b) Local departure tax payable at International Airports for international flights departure tax for domestic flights. (c) Some activities at Victoria Falls i.e. Bungee Jumping, White-water rafting, Abseiling, Micro-light flight. (d) Some imported Spirits, wines & Champagne.

2.0 Payment: A 30% deposit is required immediately to confirm your booking, with the full balance (70%) due 90 days prior to departure. Short notice bookings ( less than 90 days ) are payable in Full to confirm your booking. Cheque's must be made out to 'Nyanja Safaris Ltd' or internet Bank Transfers are possible - Details on request.

3.0 Cancellations by you: The 'Deposit' payment is fully refundable up to 90 days prior to departure, after then it is not refundable. 'Balance' payments are refundable as follows; 70% 89-60 days; 50% 59-45 days; 25% 44-30 days; 0% (NIL) 29 days prior to departure. Cancellation payments may be reclaimed through your travel insurance.

3.1 Cancellations by us: If your safari or part of safari has to be cancelled prior to departure or during your safari, by Nyanja Safaris or the local safari operator for whatsoever reason (see items 9), we will contact you to try and offer a similar safari & trust that you will find it acceptable, or any payments made to date will be refunded to you in full. No further compensation will be given for changes / cancellations as a result of causes beyond our control.

3.2 Alterations by you: If you wish to change the arrangements after your booking has been confirmed, we will do our best to assist you. However, we can not guarantee that your alterations will / can be made. We also reserve the right to charge an alteration fee of £ 50.00 per person in addition to any other costs & expenses incurred by us making or trying to make alternative arrangements.

3.3 Alterations by us: Once your safari has been booked we make every effort to ensure that your safari proceeds as booked however, Nyanja Safaris or our ground operators reserve the right to make alterations to the itinerary at short notice if it becomes necessary for whatsoever reason. Note this may even happen once your safari has begun. 'We' will endeavour to keep to the 'spirit' of the original itinerary as booked should this happen. For example Bush Camp non-availability due to 'Acts of God' ( i.e. fire, weather - early rains, political unrest).

5.0 Discounts: (a) Group Discount will be given for 6 people or more travelling together, this will automatically be calculated in your itinerary. (b) Green Season discounted rates apply between December and April. (c) Residents Rates for Nationals or 'certified Residents' of the host country may be available subject to confirmation. In most cases this amounts to a considerable saving on International Rates - please contact us for further details. (d) Children discounts will be applied when ever they are available.

6.0 Children: All our safaris are "Family Friendly" however, as many of the bush camps are very remote, some camps will only accept children under the age of 12 years old by prior arrangement - this is for the children's safety.

7.0 Special requirements: Any special requirements / needs / diet etc must be requested in writing by the client at the time when the booking is made.

8.0 Insurance: You are required to take out comprehensive travel insurance at the time of your booking which should include; cancellation, curtailment, medical expenses including 'Emergency Medical-evacuation', personal belongings / baggage / money cover & personal accident. Please ensure that you are aware of any 'exclusions' - Your insurance should be sufficient & suitable for the kind of holiday you are booking. You must take your insurance policy with you on your holiday.

9.0 Our Liability: We accept liability to you, in accordance with Regulation 15 of the Package Travel, Package Holiday & Package Tour Regulations 1992 for the proper performance of our obligations under the contract.

9.1 Your Responsibilities: (a) It is your responsibility to ensure that you check the requirements applicable to you for the country/s that you will be visiting in good time before you depart and to ensure that all necessary passports / visa's etc. do not expire until well after you expect to return. (b) You must contact your doctor for advice & to ensure that you are physically fit and comply to the health requirements of your destination. (c) It is your responsibility to make yourself available at the right place and the right time to meet all your transfers / activities etc - if you are unsure please check with your ground operator or guide.

(d) As between you and the 'suppliers' and any other services which form a part of your safari their conditions of business will apply. You may be required to sign liability waivers or other documentation as required. Example of such include; White Water Rafting, Horse back or Canoe safari activities. You must comply and follow all safety instructions or requirements as given to you by your guide/s.

(e) It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on your safari holiday. (f) The 'suppliers' and guides reserve the right to deny you access to any 'activities' based on their professional judgement & experience for safety or health reasons even if you have pre-paid for any such activity in which case you will be refunded for such activity in full - excludes refund to 'inclusive' activities in which case another suitable activity will be offered. (g) Disorderly conduct will not be tolerated and the 'suppliers' or Guides reserve the right to take what ever actions as they deem necessary to control the situation created by such behaviour. The safety & enjoyment of ALL their guests is paramount.

(h) You must act within the Local Law. If you are unsure about anything - please ask your 'suppliers', Lodge management or guides for advice.

(i) Nyanja Safaris do not accept any responsibility if you fail to comply to any of the above conditions.

9.2 Complaints: If you are unhappy with any aspect of your safari while you are away you must register your complaint to the Management of the relevant safari operator / lodge / airline ( supplier) immediately and to us by telephone, fax or email at your earliest opportunity. Please insist that the relevant 'supplier' sends us a copy of your complaint if you are unable to contact us yourself at the time. If your complaint is not resolved satisfactorily by the time you return please let us have full written details within 14 days of your return.

10.0 "Force Majeure": A condition of our contract with you is " Force Majeure". This means occurrence of unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised including but not limited to technical, maintenance or mechanical problems, flight rescheduling, industrial disputes, civil strife, war or threats of it, bad weather, terrorist activities etc. In such circumstances Nyanja Safaris & our 'suppliers' will assist in what ever way we are able but can not accept any responsibility nor provide any compensation.

11.0 Financial Protection: Funds paid to Nyanja Safaris ltd from the clients are held in a 'Trust' Account and your money is protected and returnable to you in the unlikely event of insolvency. We are ATOL licensed (6700).

12.0 Bookings: Your booking is subject to acceptance of the above terms & conditions.

Any Questions ?

See our Travel Information page for more advice.

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